Support
Contact support and include your name, location/site, and a short description of the issue. For login problems, include your badge ID (please do not send passwords).
Contact
Support Email: support@myheritagelife.com
Privacy Email: privacy@myheritagelife.com
Response time Typically 1–2 business days. Urgent safety issues are prioritized.
Website https://myheritagelife.com
Before you email
- Device model (example: iPhone 13) and iOS version
- App version (if visible)
- What you expected to happen vs what happened
- Steps to reproduce the issue
- A screenshot or screen recording (avoid sensitive resident details when possible)
- Approximate time the issue occurred
Common issues
Login / access problems
- Confirm your badge ID is entered correctly (numbers only, no spaces).
- Close and reopen the app, then try again.
- If you still cannot sign in, email support with your badge ID and location/site.
Resident profiles not loading or missing content
- Check your internet connection (Wi-Fi vs cellular).
- Restart the app and try again.
- If content appears incomplete, email support with the resident name/room and what screen you were on (avoid medical details).
Videos or images not showing
- Large media may take longer to load on slower connections—try Wi-Fi.
- Restart the app and try again.
- If the issue persists, include a screenshot in your email.
Privacy and resident-data safety
The My Heritage Life App may display resident-related content for authorized staff workflows. If you believe resident information has been accessed, used, or shared improperly, contact privacy@myheritagelife.com immediately.
Please avoid sending sensitive resident health details by email unless specifically requested and secure.
Legal
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