Privacy Policy
- We collect only what is necessary to operate and secure the App.
- We do not sell personal information.
- We do not use data for advertising or cross-app tracking.
- Resident information may be sensitive and is accessible only to authorized staff.
1) Scope
This Privacy Policy explains how Heritage Senior Living, LLC (“we,” “us,” “our”) collects, uses, shares, and protects information when you use the My Heritage Life App (the “App”) and related services (the “Service”).
The App is intended for authorized staff and internal organizational use. It is not designed for public consumer use or for children.
2) Information we collect
Account and authentication data
- Badge ID or workforce identifier
- Organization and location identifiers
- User role and permissions
- Login timestamps and session events
Operational and usage data
- App interactions and feature usage
- Error logs and performance diagnostics
Device and technical data
- Device type and operating system version
- App version
- IP address and approximate location derived from IP for security purposes
Support communications
- Messages and information you choose to send to support
- Attachments you voluntarily provide
Resident-related content (sensitive)
- Resident profiles and life stories
- Interests, preferences, and engagement content
- Photos or videos provided by authorized contributors
3) How we use information
- To operate, authenticate, and secure the App
- To support authorized staff workflows
- To maintain reliability and performance
- To provide support and respond to requests
- To comply with legal and regulatory obligations
4) Tracking and advertising
The My Heritage Life App does not use data for advertising purposes. We do not track users across other companies’ apps or websites and do not engage in targeted advertising.
5) How we share information
- Service providers that support hosting, security, and operations under confidentiality obligations
- Your organization, according to role-based access permissions
- Legal or safety requirements, when required by law
We do not sell personal information.
6) Data ownership and organizational control
The App is provided for internal organizational use. Resident and staff data accessed through the App is owned and controlled by the organization using the Service. We act as a service provider and data processor on behalf of those organizations.
7) Sensitive information
Resident-related information may include sensitive personal or health-related data. Access is limited to authorized users and protected by role-based permissions and security safeguards.
8) Data retention
Information is retained only as long as necessary for operational, legal, and security purposes, and according to organizational requirements.
9) Security
We use administrative, technical, and physical safeguards including encryption in transit, access controls, monitoring, and least-privilege permissions. No system is perfectly secure, but we work to minimize risk.
10) Your rights
Depending on your role and location, you may request access, correction, or deletion of certain information. Requests are typically handled through your organization’s administrator.
11) Cookies and similar technologies
If accessed via a web interface, the Service may use cookies or similar technologies for session management and security. Disabling cookies may limit functionality.
12) Changes to this policy
We may update this Privacy Policy from time to time. The effective date above will reflect the most recent version.
13) Contact
- Company: Heritage Senior Living, LLC
- Email: privacy@myheritagelife.com
- Website: https://myheritagelife.com